Diagnostic Tools
Custone Electromotice Inc is the Canadian Authorized Service Center for Automitive Diagnostic Tools manufactured by Vetronix
In Canada if you suspect that a problem exists with a tester, you should follow the Self Test Procedures as outlined in the product Operator's Manual. If it is determined that a problem exists, you should call CEI, our Vetronix Service Center in Whitby at (905) 668-2664. A service technician will attempt to ascertain the nature of the problem and will recommend a course of action. If that course of action requires repair of the unit by Vetronix, you will be instructed to package the Product along with the associated cables and adapters and send it freight prepaid to our Service Department in Whitby.
When the product is received at at our center, it will be diagnosed, repaired or replaced, and shipped back to you within 48 hours from the time of receipt. If the unit and the defect are covered by the product warranty, there will be no repair charge to the consumer and the unit will be returned freight prepaid by Vetronix. If the unit or defect is not covered by the product warranty, you will be informed as to the amount of the service fee and the repaired unit will be returned C.O.D. for the amount plus the cost of return freight.
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